NetSuite SuiteCommerce CRM Module 

NetSuite SuiteCommerce CRM Module 

The NetSuite SuiteCommerce CRM Module runs as an integral part of your commerce platform – providing a 360-degree view of each customer from all channels and touchpoints. This means everyone who interfaces with the customer — sales, support and service — has access to real-time customer data. 

The CRM module eliminates silos while giving you unprecedented visibility into your customers’ browsing and shopping activities. With this, you can deliver a personalised and engaging shopping experience and build customer loyalty with your brand. 

Once you’ve garnered a full understanding of customers’ preferences and interactions — and combine them with powerful information management software in a single platform — you can use the data to meet and exceed customer expectations by combining each of your department’s data. 


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Key Benefits of the NetSuite SuiteCommerce CRM Module

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  • Access a single view of a customer across all channels for seamless visibility into all online, in-store and call-centre transactions and interactions 
  • Build rich customer profiles based on behaviours and interactions — share with sales, marketing and support personnel 
  • Create target segments for highly focused, personalised upsell and cross-sell campaigns and promotions 
  • Understand your customers’ true lifetime value — including the ability to quantify promotional and marketing costs as well as product margin 
  • Reduce service costs while improving customer satisfaction and retention 
  • Create an accurate, well-managed single view of your customer data 
  • Build buyer personas and profiles and distribute them to your teams 
  • Improve the targeting of your marketing campaigns 
  • Lower your costs by providing consistent customer services 

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FinanSys is a full-service NetSuite Partner with a proven track record of success. We’ve been implementing ERP and financial management solutions for over two decades in a range of industries. To us, it’s not just work — we take pride in the quality of the solutions we deliver and we aren’t satisfied until your projects meet the highest standards. Our team takes keen interest in understanding your requirements and each project, large or small, is done with unmatched attention to every detail.

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