SunSystems Support

Expert SunSystems Support Whenever You Need It

At FinanSys, we pride ourselves on offering an outstanding SunSystems support service for our customers. We take a personal approach to support and our support desk has over 100 combined years of experience with Sun Accounts, with the highest ratio of SunSystems support staff to customers in the SunSystems community.

For existing customers: if you’ve been directed here by our support team, you can download TeamViewer HERE.

For new customers: to speak to a SunSystems consultant to see how we can support you, click the button below.

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The Leading SunSystems Support Provider

Complimentary UniFi Access: Enjoy UniFi at no additional cost when upgrading to SunSystems Cloud.
Trusted SunSystems Partner: With us, your SunSystems needs are in a safe pair of hands.
Cost Efficiency: Minimise reliance on costly third-party add-ons. Our consultative approach ensures no unnecessary upselling.
Proven Savings: On average, we have saved customers £9,000 on SunSystems annually compared to their previous support providers—imagine what we can do for you!
Exceptional Customer Retention: With a 93% retention rate, one of Award-Winners: We’ve won back-to-back Infor SunSystems awards.
Committed for the Long Term: Unlike other providers, we’re independently, family owned and can’t be acquired. This means no unexpected changes—just stable, reliable support you can count on.

Outstanding Customer Retention: With a 93% retention rate, one of the highest in the industry, we prioritise long-term client satisfaction.
Exceptional Expertise: Our support team boasts over 100 years of combined experience, ensuring unparalleled SunSystems knowledge and guidance.
Unmatched Availability: We have the highest ratio of SunSystems support staff to customers in the SunSystems community, providing dedicated and responsive assistance.
Expert SunSystems Consultancy: Leverage our proven expertise in SunSystems to maximise efficiency and performance.
Transparent Assistance: Say goodbye to unnecessary charges for minor help requests—we focus on genuine support without hidden costs.

Don’t just take our word for it, see what our customers are saying!

With your support we get a caring one on one experience compared to what we had with other software providers. I have good feedback from my team and we are happy with the support.

Ingresso,

Iynkaran Veerasingam Director of Finance

We were not able to find one system with other suppliers and at a reasonable cost. FinanSys were able to provide very efficient daily support and consultancy. Issues were resolved in a timely manner.

Screenskills,

Devendra Patel

FinanSys facilitated Sun accounts training for each of our system administrators at Family Mosaic. The trainers made the day engaging and interesting and the training was informative and immediately useful in our own system's set up. I would highly recommend FinanSys to anyone for Sun accounts training.

Becky Richardson – Peabody,

The FinanSys support team are incredibly knowledgeably and proactive. From collaborating on the design of the system through to troubleshooting my spreadsheet snafus, they are an invaluable part of our operational support. In particular, Barbara, Yvonne, Rachel and Jeff are significant assets to the FinanSys team.

Karina Cox,

Elders Foundation

As always my queries are answered in a professional and fast manner

Kimberley Seacombe,

Quai Administration

I have worked closely with FinanSys for 3 years and their support team do an amazing job, especially Barb!

Anthony Richards,

Caxton FX

We have implemented SunSystems v6 through FinanSys and are very happy with the service and professionalism of their personnel. The implementation and support team are fantastic. They have always maintained a swift turnaround for urgent issues resolution and shared their system knowledge by providing training notes and screenshots. I highly recommend FinanSys as a business partner that can be relied on for successful SunSystems implementation, maintenance and support.

Chris Stoyanov,

NextGen Clearing

All our queries and questions have been answered fairly promptly and dealt in the most efficient way. We found the staff at FinanSys very helpful and knowledgeable. Thank you for all your kind help over the years and looking forward to continue working with you.

Viktoria Shevchenko,

Orion Global Advisors

They're a great team that are always easy to reach and the response times on most queries and questions is usually rapid. Those issues that take longer to solve, FinanSys keep me informed of their progress until resolution. Friendly, polite and professional.

Kulraj Bhogal,

Caxton FX

Diabetes UK has been a customer of FinanSys for a number of years and we have never been let down by the service supplied by the support team. The support has always been diligent, informative and timely, and supplied by a very friendly and hard working team.

Tony Reynolds,

Diabetes UK

Support Hours

Monday to Friday 07:00 to 23:30* (GMT/BST)

(excluding the following Public Holidays in England: Good Friday, Christmas Day, New Years Day)

* Please note that support hours may be adjusted based on demand and operational requirements. Any changes will be limited to the hours between 20:30 and 23:30.

For example, if forecasted demand is low at any point between 20:30 and 23:30, support staff will be moved to an earlier demand driven shift to ensure optimal service delivery up to 20:30.

Christmas Support Opening Times

23rd December: 7:00 AM to 8:30 PM
24th December: 7:00 AM to 5:30 PM
25th December: Support Closed
26th December: 7:00 AM to 8:30 PM
27th December: 7:00 AM to 5:30 PM
30th December: 7:00 AM to 8:30 PM
31st December: 7:00 AM to 8:30 PM
1st January: Support Closed

Scope of Services

The following services are covered by the FinanSys Maintenance and Support Contract:

Free-of-charge access to software upgrades, new versions, service packs and patches as released by Infor.
Advice on the configuration and implementation of your system.
Diagnosis of issues with the underlying technical platform, in relation to the interaction with component software, and advice/assistance for resolution where applicable.
Advice on software functionality and capability (not consultancy or training services).
Advice on systems administration requirements.
Diagnosis of software functionality, configuration and data issues through internal 1st and 2nd line support, with further escalation and management to 3rd line author as necessary.
Completion of minor technical resolutions using remote access via TeamViewer.

Support Desk Operation

The support desk is available to all contracted clients within the timeframes detailed above.

Incidents are initially assessed by 1st line support consultants, whose primary objective is to resolve as many incidents as possible during the first contact with you.

Where incidents can’t be resolved straight away, they will be referred to 2nd line support for further investigation. This may require a copy of your data or remote access to your server/client machines.

Where necessary, 2nd line support will escalate the case to the software author and will then act as a liaison between the author and the client to ensure the case is progressed effectively.

SunSystems works perfectly well. Reporting is now a lot easier. It’s very easy to use and you can get exactly what you need out of it.

Mike Thompson, CCBI Metdist

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