NetSuite CRM Customer Service Management
Empower your customer-facing team members with full access to complete, up-to-date and accurate customer data in real-time.
This Customer Service Management software empowers your customer-facing team members with full access to complete, up-to-date and accurate customer data in real-time. Collect all of your customer data in one place and improve your cross and up-sell opportunities with NetSuite’s Customer Service Management Module.
Being an integrated customer service management solution within NetSuite CRM, this tool gives you a 360-degree view of customers – helping to improve customer satisfaction, attract new customers, and lower service costs.
Benefits
- Customer information at the fingertips of supporting staff, accessible anytime and anywhere to drive customer satisfaction and retention.
- Create a high-quality, high-touch experience without breaking the bank
- Increase support staff productivity and efficiency
- Shorten resolution times with quicker access to the data and insights
- Identify cross and upsell opportunities for increasing revenue
Features of the Customer Service Management Module
- Case management: Rapidly accelerate your resolution management
- Customer portal: Provide customers with self-service support
- Knowledge management: Publish and distribute useful content for team members and customers
- Time tracking: Enjoy greater visibility into case management with time tracking directly tied to the customer records
By purchasing NetSuite or opting for enhanced support from FinanSys, you’ll receive one full UniFi user subscription licence for each supported user — valid for as long as you remain on support.
With the UniFi subscription, you will receive a variety of features and apps, including No-code Application Builder, Middleware & Integration Engine, HR, Enterprise Asset Management, Accounting Automation and Business Intelligence (plus many more).
This is a great benefit for NetSuite users, who typically purchase full user licences and implement various third-party software to meet these needs.
This offer from FinanSys provides a cost-effective solution for organisations looking to enhance NetSuite, automate their processes, and strengthen their reporting capabilities.
UniFi is an all-in-one solution that facilitates a limitless number of use cases. It’s designed to reduce your tech stack, integrate all your systems for a single source of truth, reduce costs, eliminate data rekeying and automate any process.
You cannot get this 1:1 licence bundle by going to NetSuite directly, so please contact us to find out more.
Ready to get started with the world’s most advanced Financial and Business Management System?
WHY CHOOSE FINANSYS AS YOUR NETSUITE SOLUTION PROVIDER
FinanSys is a full-service NetSuite Partner with a proven track record of success. We’ve been implementing ERP and financial management solutions for over two decades in a range of industries. To us, it’s not just work — we take pride in the quality of the solutions we deliver and we aren’t satisfied until your projects meet the highest standards. Our team takes keen interest in understanding your requirements and each project, large or small, is done with unmatched attention to every detail.
