How to Choose the Best Infor SunSystems Partner for Your Organisation

Why Your Choice of SunSystems Partner Matters

Choosing the software is only the first step. How well SunSystems works for your organisation depends on how it is implemented and supported, and that is true of any major finance system, not just SunSystems. Infor develops SunSystems and releases new versions, but most customers implement and run it through one of Infor’s channel partners. That partner configures the system around your chart of accounts and reporting, migrates your data, connects SunSystems to your other systems, trains your team and supports you after go-live.

SunSystems is highly configurable, so two organisations can get very different results from the same software. That makes the partner as important to evaluate as the system itself. You are choosing who will get you live, and also who will support you as your organisation grows and your requirements change.

How to Choose the Best Infor SunSystems Reseller for Your Organisation

Infor SunSystems is used by more than 9,000 organisations in over 190 countries. Most customers implement and run it through a reseller, and that choice has more effect on how well the system works day to day than most of the decisions made during selection.

A good reseller sets SunSystems up around how your finance team actually reports, gets you live without disrupting the month-end close, and is still answering the phone properly five years later. A poor one leaves you with a system that works on paper and a support queue that does not.

This guide covers what to check, what to ask, and what matters if you work in a sector with specific reporting requirements, such as not-for-profit or the public sector.

What to Check Before You Choose a SunSystems Reseller

1. How Much of Their Business Is SunSystems

Many ERP resellers carry SunSystems alongside several other products. That is not a problem in itself, but it does affect how deep the expertise runs. Ask how many SunSystems projects they have delivered, how many SunSystems customers they support today, and how long their consultants have worked with the product.

Ask about versions too. If you are on an older on-premises version, you want a partner that knows it well. If you are moving to SunSystems Cloud, you want a partner that has already done that move for other customers.

2. Their Standing With Infor

Infor ranks its channel partners by tier and gives annual partner awards. Both are a reasonable signal that a partner is active, trained and trusted by the vendor. Ask which tier they hold, what that means in practice, and whether they have direct access to Infor when an issue needs escalating.

3. How Support Works After Go-Live

Implementations can take months. Support lasts for as long as you use the system, so this is where most of your experience with a reseller will sit. Get specific answers to these questions:

• Who answers when you call? A named team that knows your set-up, or a general queue?
• What hours is support available, and does that cover all the time zones you operate in?
• How many support consultants do they have relative to the number of customers?
• What response times do they commit to, and what happens when something is urgent at period-end?
• Does support cover how to use SunSystems, or only whether it is technically working?
• What is the partners pricing model for support? Is it based on the volume of tickets or a fixed price?

Customer renewal or retention rates are a useful proxy here. Customers who are unhappy with support tend to leave at renewal.

4. Experience in Your Sector

SunSystems is flexible enough to suit very different organisations. Charities, financial services firms, hotel groups, property companies and oil and gas operators and more all use it, and each sets it up differently. A reseller that knows your sector will already understand your chart of accounts, your analysis dimensions and your reporting obligations. You will spend less time explaining your business and more time improving it.

Ask for examples of customers in your sector and ask what those customers use SunSystems for beyond the general ledger.

5. How They Keep Disruption Low During Implementation

Finance teams cannot stop closing the books while a new system goes in. Ask how the reseller plans around your reporting calendar, how they handle data migration and reconciliation of opening balances, whether they recommend parallel running, and who on your side needs to be available and when.

A reseller that has done this many times will have a clear, repeatable method and will be able to tell you where projects usually go wrong.

6. Training and Knowledge Transfer

The aim is a finance team that can run SunSystems confidently without calling the reseller for everyday tasks. Check what training is included in the project, whether there are ongoing courses for new starters and for more advanced users, and whether they provide documentation you can keep.

7. Reporting, Automation and Add-Ons

Most organisations need more than core SunSystems. Common additions include reporting tools such as Infor Query & Analysis or Sharperlight, bank payment and reconciliation tools, purchase approval workflows, and integration with CRM, payroll, donor or booking systems. Ask which of these the reseller implements and supports itself, and which it passes to third parties. Each extra supplier is another contract and another support line.

8. Cloud, Hosting and Security

SunSystems Cloud is Infor’s multi-tenant SaaS version. On-premises SunSystems is still available, and some resellers also offer private hosting. Ask which options the reseller supports, and whether they can help you decide between them based on your version, your integrations and your IT resources. If the reseller will host or access your financial data, ask about security certifications such as ISO 27001 and SOC 2.

9. What the Price Includes

The licence or subscription is only part of the cost. Consultancy, implementation, data migration, integration, customisation, training, hosting and support can all be priced separately. Ask for a breakdown, ask what is fixed and what is estimated, and ask what an average support year costs for a customer of your size. A reseller should be able to give you a realistic range once they understand how many users you have and what you need the system to do.

10. References You Can Actually Speak To

Case studies are a great starting point. A direct conversation with an existing customer is better. Ask to speak to a finance manager at an organisation similar to yours, and ask them about support, not just the implementation.

Questions to Ask a SunSystems Reseller

Use this as a shortlist checklist:

1. How many SunSystems customers do you support today, and for how long have you worked with the product?
2. What is your Infor partner tier?
3. Who will we speak to when we call support, and during what hours?
4. What is your customer renewal rate?
5. Which customers in our sector can we speak to?
6. How will you plan the go-live around our month-end and year-end?
7. What training is included, and what is available afterwards?
8. Which reporting and automation tools do you support directly?
9. Which deployment options do you offer: SunSystems Cloud, hosted or on-premises?
10. Can you break the cost down by licence, services, support and hosting?

If you already use SunSystems, Can You Change Your SunSystems Reseller?

Yes. Your SunSystems licence or subscription is with Infor, and you can move your support and services to a different Infor partner without replacing the system.

Organisations usually do this when support response has slipped, when their original reseller has been acquired or has moved its focus to other products, or when they need a skill the current partner does not have, such as a move to SunSystems Cloud. A good incoming partner will review your current set-up first, so you know what you are inheriting before anything changes.

Check Which Version You Are Running

If you are choosing or reviewing a reseller, it is also a good time to check your version. If you are on SunSystems 6.3 or earlier, your version is past the end of Infor maintenance. Your reseller should be able to tell you what that means for security updates and support, and set out your options for moving to 6.4 or SunSystems Cloud.

Why Organisations Choose FinanSys as Their SunSystems Partner

FinanSys has worked with SunSystems since the company was founded in 1998. It has been a SunSystems distributor since 2003 and an Infor Channel Partner since 2009, and is now an Infor Gold Channel Partner.

• Recognised by Infor. FinanSys won Infor’s Net New Business Partner of the Year award for FY24 and again for FY25.

• Support that customers stay for. FinanSys has a 94% customer retention rate and one of the highest ratios of support staff to customers in the SunSystems channel. Support runs from the UK, West Africa and Indonesia, covering 24 hours Monday to Friday and Sundays.
• Early on every major version with proven results. FinanSys has the most customers on SunSystems Cloud than any other Infor partner in EMEA.
• Sector experience. Customers include not-for-profit, financial services, hospitality, property, oil and gas, and professional services organisations.
• Regular training webinars for SunSystems users, from new starters to advanced reporting.
• More than core SunSystems. FinanSys implements and supports Query & Analysis, Sharperlight, FinanSys Bank Payments and FinanSys Cloud hosting, and built UniFi, which adds process automation, procurement, expenses, asset management and business intelligence to SunSystems Cloud.
• Security. FinanSys holds ISO 27001 certification and SOC 2 Type 2 compliance.

Two customers describe it in their own words:

“SunSystems plays a massive role within the organisation, we couldn’t function without it. We’re able to produce reports for each fund by region, project, applicant, and phase which is key for us and SunSystems allows us to do this with ease.”

Salix Finance

“Before we implemented Infor SunSystems Cloud and UniFi from FinanSys, everything was housed in and managed through Excel. We relied heavily on manual workflows and spreadsheets for critical processes, which were not only time-consuming but also created a significant risk of errors and data loss. Multiple people were rekeying information across different files, which made reporting slow and unreliable. Our underwriters often had to chase for invoices, approvals were handled through stacks of paper, and credit card expenses took days to process at every month-end. Audits were cumbersome, and the old setup would never have supported our growth plans. It was a painful model that left us exposed to inefficiencies, operational risks, and a lack of real-time visibility.”

Lead Accountant

Frequently Asked Questions

How Do I Find the Best Infor SunSystems Reseller?

Shortlist two or three resellers with proven SunSystems experience in your sector. Compare how they run support after go-live, what training they include, what the full cost covers, and speak to at least one of their existing customers.

Which SunSystems Resellers Are Best for Public Sector and Not-for-Profit Organisations?

Look for resellers that have set up fund, grant and project analysis for similar organisations, can integrate with donor or grant systems, and can show examples of funder and statutory reports they have built.

Can I Switch SunSystems Partners Without Reimplementing?

Yes. You keep your SunSystems licence or subscription and move support and services to the new partner. The new partner should review your current configuration before taking over.

How Much Does a SunSystems Implementation Cost?

It depends on the number of users, the modules and integrations you need, data migration, and whether you choose SunSystems Cloud or on-premises. A reseller can give you a realistic estimate once they understand your requirements.

Talk to a SunSystems Specialist

Whether you are choosing SunSystems for the first time, moving to SunSystems Cloud or reviewing your current partner, FinanSys can help you work out the right next step.