IT teams in software companies often struggle with a constant stream of support tickets related to poorly performing finance systems.
From integration failures to manual process bottlenecks, these issues prevent IT from working on strategic projects.
Over time, this inefficiency increases costs, workload, and frustration.
Improving finance systems can significantly reduce these requests and free up IT resources. Here’s how.
The Cost of Poor Performing Finance Systems on IT
Finance departments often rely on IT for fixes to system issues, integrations, and security patches.
Each ticket takes time and prevents IT from focusing on business-critical improvements. This results in slowed innovation and wasted resources.
Supporting finance teams with system issues comes with hidden costs that extend beyond time and resources.
Each request—whether it’s fixing integration errors or troubleshooting data inconsistencies—diverts IT teams from strategic projects like system enhancements and infrastructure improvements.
Over time, this leads to:
- Delayed innovation: IT can’t deliver upgrades or improvements that drive business growth.
- Higher operational expenses: Constant reactive support increases maintenance costs and limits opportunities to optimise systems.
- Employee dissatisfaction: Both IT and finance teams experience frustration from recurring issues and slow resolution times.
- Increased risk: Manual interventions in critical finance processes heighten the chance of compliance breaches, security vulnerabilities, and costly errors.
Ultimately, these hidden costs hinder productivity and make it harder for the business to scale effectively.
The Root Causes of Finance-Related IT Requests
Several factors contribute to high IT involvement in finance processes:
- Disconnected tools: Finance teams use multiple systems for invoicing, expenses, and reporting, requiring frequent integration support from IT to keep data synchronised.
- Legacy systems: Older platforms struggle to communicate with modern applications, leading to system breakdowns and failed data transfers that need manual intervention.
- Integration issues: APIs and third-party connectors often malfunction, requiring IT to diagnose and resolve compatibility problems.
- Manual tasks: Without automation, finance teams rely on manual data entry, increasing the risk of errors and the need for system updates.
- Complex security requirements: Sensitive financial data demands robust security protocols, which IT must monitor and patch regularly to prevent breaches.
- Data silos: Isolated systems prevent a single source of truth, creating duplicate data and inconsistencies that IT is called upon to resolve.
- Custom reporting: Finance departments often require custom reports that depend on IT for development and maintenance, especially when systems lack built-in analytics tools.
These factors create a recurring cycle of technical issues and dependencies, consuming IT’s capacity and delaying strategic projects.
How UniFi & NetSuite Work Together to Reduce IT Burden
FinanSys offers a complete solution with NetSuite and UniFi to help software businesses resolves these challenges.
NetSuite provides a unified cloud-based ERP, while UniFi automates finance operations.
Together, they reduce reliance on IT by eliminating multiple disconnected tools, automating manual tasks, and offering seamless integrations without custom middleware.
This powerhouse of solutions helps in multiple ways:
- Simplified system architecture: By consolidating finance, sales, and operations into NetSuite, businesses reduce the need for IT to maintain complex networks of tools and integrations.
- Faster deployment: Pre-built UniFi automation workflows and seamless NetSuite integrations eliminate the lengthy, error-prone customisation processes that often burden IT.
- Scalable automation: UniFi handles high-volume transactions effortlessly, ensuring that growth doesn’t result in overwhelming IT with performance issues or technical bottlenecks.
- Continuous updates: Both NetSuite and UniFi operate on cloud-based platforms with regular automatic updates, freeing IT from time-consuming maintenance tasks.
- Compliance peace of mind: Integrated security features reduce the need for IT to manage extensive compliance checks, patching schedules, and manual security reviews.
With FinanSys implementing and supporting these systems, software companies can free up IT resources to focus on strategic innovation and growth.
How UniFi Automates Finance Without IT Overload
UniFi helps finance teams reduce IT requests by:
- Automating key processes like purchase invoicing and bank reconciliations
- Leveraging AI to minimise manual data entry and errors
- Handling high transaction volumes with middleware to reduce integration complexity
With less technical intervention required, IT teams can focus on strategic priorities.
How NetSuite Centralises Business Processes
NetSuite consolidates key business functions in one system, making it easier to manage and maintain.
It provides real-time data visibility, built-in compliance, and enhanced security controls. This eliminates the need for IT to constantly manage disconnected tools and fragmented data.
Key IT Benefits
By implementing NetSuite with UniFi through FinanSys, your organisation can experience:
- Reduced support requests: Fewer integration and manual task-related issues mean IT spends less time resolving tickets.
- Enhanced security: Centralised access controls and automatic security updates protect sensitive data without manual oversight.
- Less complexity: Fewer systems to manage reduce integration headaches, allowing IT to concentrate on innovation and growth.
Ready to reduce your IT workload? Book a free call with FinanSys today to learn how we can help streamline your finance operations.
